سياسة الاستبدال والاسترجاع

Return, replacement, and delivery policy for products: - The product must be in its original condition and wrapped in the carton as when received. - Replacement within 7 days from the date of purchase. - Return within 3 days from the date of purchase. - Refund will be made by returning the amount to the same payment method used at purchase. - No return requests will be accepted if the period has been exceeded. - Correction of an order mistake is acceptable if the customer informs the store management within 24 hours of the time of shipment. - The store management commits, if no specific delivery period is agreed upon, that the delivery will not exceed 15 days from the date of order confirmation and invoice issuance. Product return or replacement policy: Original invoice The product must be in its original, unused condition, with the price tag and brand attached, along with the box or packaging containing the product. We will examine the product to be returned. If no damages resulting from misuse are found, the value of the product will be refunded in the manner suitable for you. A response will be provided within a maximum of 7 days from the receipt of the returned product by the concerned team. If during the inspection it is found that the product to be returned is not due to the reason mentioned in your request, the refund will not be issued, and the product will be returned to you. Exceptions not covered by the return and replacement policy: - Malfunctions and damages caused by misuse. - Mismatch of serial numbers of the device, original carton, colors, or any other appearance compared to the product received during purchase and as recorded in the purchase invoice. Who bears the costs of replacement and return? If you receive a product different from the one you ordered, we will cover the shipping and return costs. If there is no fault or defect in the product but you no longer want it within the allowed return period for any reason, we are happy to assist with an exchange, but the site will not bear the shipping and return costs. Fitness equipment only: Fitness equipment cannot be refunded after delivery/installation. In case of a defect or malfunction in the product, our site will replace the product free of charge within three (3) days from the date of delivery. After three days from delivery, the product will be under warranty for electrical appliances only. Delivery charges are non-refundable after the delivery is completed. Accessories: Return within three (3) days and exchange within five (5) days from the date of delivery. During sales and promotions, return is within one (1) day, and exchange within three (3) days from the date of delivery. Please note that product images may differ slightly from the actual product. How to send the product to Vital? We will arrange a pickup appointment for the product to be replaced or returned within 3 days of the request. We will attempt to collect it from you at a specified time. If we are unable to collect the product within the scheduled time, the replacement or return request will be canceled. What if the customer refuses to receive the order? The shipping company will return the product to us, and the site will not bear the shipping and return costs, which will be deducted from the customer. How can I track the status of an exchange or return? We will keep you informed via email, SMS, or WhatsApp about the status of your product return. If you have any questions, do not hesitate to contact our customer service or support via email from our website. You can contact customer service at our numbers 24/7 or via email at [email protected].